Whale Sharks and all of the other animals that inhabit Ningaloo Reef are completely wild and are not trained, encouraged or coerced in any way to interact with passengers or crew.

Therefore they can sometimes be unpredictable and the location and/or duration of time taken to locate them cannot be guaranteed or predicted by The Operator. Some marine animals are seasonal, and the Operator does not guarantee that passengers will see all or, in rare cases, any of them.

In the unlikely event that you do have a no-sighting of a whale shark, the Operator has a no-sighting policy with two options to suit most circumstances.

*No sighting guarantee is valid for all tours from the season start, up to the 31st of July every year thereafter; revert to Ningaloo Eco Tour Product T&Cs.

One of the following options may be chosen by passengers who have paid as snorkelers. Observers are not entitled to a repeat tour.

• A free repeat tour on the next available seat, which may or may not be the following day.
• A transferable repeat voucher that is valid for the remainder of the current season and the following two full seasons.
• This voucher can only be used by the passenger and is non-transferable and only used in the same season or the following two seasons ending the 31st of July annually. 

Yes, special dietary requirements can be catered for; please advise this at the time of booking.